Care Coordinator

Right at Home Stevenage, Bishop’s Stortford & Braintree
Location: Dunmow Office
Salary: £27,000 + bonus + ~£1,000 on‑call allowance
Hours: 35 hours per week, Monday–Friday, 9am–5pm

Are you an ambitious individual looking to build your skills and further your career within the homecare sector?

Do you want a role where you can grow professionally while playing a vital part in delivering exceptional, person‑centred care?

Right at Home Stevenage, Bishop’s Stortford & Braintree is a premium homecare provider, dedicated to supporting older people and vulnerable adults so they can remain safe, independent, and happy in their own homes. We are now looking for a motivated and driven Care Coordinator to join our growing team.

This role offers a wide variety of responsibilities and is perfect for someone who wants to develop their knowledge, build confidence in care coordination, and take the next step in their career within a supportive, high‑quality service.

What you will receive

• 20 days’ holiday + bank holidays

• Award‑winning training designed to support your development

• Pension scheme

• Clear and achievable career progression pathway

• Blue Light Card

• A warm, passionate, and supportive team environment

• Ongoing learning and guidance from an experienced supportive team who will help you grow your skills and confidence within the role

What you will be doing

In this varied and fast‑paced role, you will develop a broad set of skills while supporting the smooth running of our service. Your responsibilities will include:

• Participating in the out‑of‑hours on‑call rota to support care assistants

• Covering ad hoc care visits during staff absence or sickness

• Creating consistent and accurate fortnightly rotas

• Handling incoming calls professionally and supporting enquiries confidently

• Recording all enquiries efficiently and accurately

• Updating and communicating changes in Client needs or care assistant availability

• Logging feedback, concerns, and queries in a timely manner

• Matching suitable care assistants to individual care packages

• Monitoring and recording care assistant holidays, sickness, and absences

• Supporting daily compliance for both clients and staff

• Completing field observations and providing constructive feedback for ongoing development

• Managing the Client journey from initial assessment through to care planning

• Building strong relationships through clear and positive communication

• Producing weekly reports on compliance KPIs

What you will need

• Previous domiciliary care experience — essential

• Full UK driving licence, own vehicle, and Class 1 business insurance

• Right to work in the UK

• Experience using scheduling, HR or digital care systems — desirable

• Confident in Microsoft Outlook and Teams

• Relevant Health & Social Care qualifications — desirable

We are looking for someone who is:

• Ambitious, motivated and keen to grow professionally

• Passionate about delivering high‑quality care

• An excellent communicator with strong interpersonal skills

• Confident with computer systems and reporting

• Flexible, self‑motivated, and comfortable participating in on‑call duties

• Highly organised with strong prioritisation and attention to detail

• Able to build positive and professional working relationships

• A strong administrator who can manage multiple tasks effectively

We welcome applicants with experience as a Care Coordinator, Care Scheduler, Care Administrator, or Field Care Supervisor.

We also encourage ambitious candidates from other sectors, such as retail management, hospitality staffing or airline scheduling, who are eager to build a long‑term career in homecare. Full training will be provided.

Right at Home is an equal opportunities employer. We are committed to ensuring that no applicant receives less favourable treatment on the grounds of personal or protected characteristics.